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    🏨 Course Title:

    Accommodation Services Programme

    📚 Qualification Type:

    Skills Development Programme / Occupational Certificate

    🎯 Course Overview:

    The Accommodation Services Programme provides learners with the knowledge and practical skills required to deliver high-quality guest accommodation experiences in hotels, lodges, resorts, and other hospitality establishments.

    This course focuses on housekeeping operations, front office procedures, guest relations, and hygiene standards to ensure that learners can perform essential accommodation service duties effectively and professionally. Learners will gain both theoretical knowledge and hands-on experience in maintaining hospitality environments that meet and exceed guest expectations.

    🧭 Learning Outcomes:

    Upon completion of this course, learners will be able to:

    • Provide efficient housekeeping and accommodation services according to industry standards.
    • Maintain cleanliness, hygiene, and presentation in guest rooms and public areas.
    • Handle linen, laundry, and housekeeping equipment responsibly.
    • Support front office operations, including check-in, check-out, and guest communication.
    • Manage stock, amenities, and cleaning supplies effectively.
    • Communicate professionally with guests and colleagues.
    • Apply workplace health, safety, and environmental procedures.

    🧰 Modules Covered:

    1. Introduction to Hospitality and Accommodation Services
    2. Housekeeping Operations and Procedures
    3. Laundry and Linen Management
    4. Front Office Assistance and Guest Services
    5. Cleaning Techniques and Use of Equipment
    6. Hygiene, Sanitation, and Health & Safety Practices
    7. Customer Care and Communication Skills
    8. Professional Conduct and Teamwork in Hospitality

    🕒 Course Duration:

    • Full-time: 3–6 months
    • Part-time / Modular: 6–9 months

    🧑‍🏫 Mode of Delivery:

    • Classroom-based learning
    • Practical housekeeping and front office workshops
    • Workplace-based assessments in hospitality environments
    • Written and practical evaluations

    🎓 Entry Requirements:

    • Minimum Grade 9 (or equivalent qualification)
    • Basic literacy and numeracy skills
    • Interest in hospitality and guest service work
    • Good interpersonal and communication abilities

    💼 Career Opportunities:

    Graduates may work as:

    • Housekeeping Attendants
    • Room Stewards / Room Attendants
    • Laundry Assistants
    • Front Office Assistants
    • Guest Service Attendants
    • Hospitality Service Staff in hotels, lodges, and resorts

    🏢 Accreditation:

    This programme aligns with South African Qualifications Authority (SAQA) standards for Hospitality Services and supports career progression within the accommodation and tourism industries.

    💰 Course Fees:

    R4,500 – R7,500 (including training materials and practical sessions)

    📍 Training Locations:

    Offered through accredited hospitality training centers and partner establishments in:

    • Huttingdom Campus: Mpumalanga