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    💼 Course Title: Customer Service Programme

    📚 Qualification Type:

    Skills Development Programme / Short Course

    🎯 Course Overview:

    The Customer Service Programme equips learners with essential interpersonal, communication, and problem-solving skills to deliver exceptional customer experiences across diverse industries. This course focuses on the principles of customer care, professionalism, and effective service delivery, ensuring learners can build lasting relationships with customers and enhance organizational reputation.

    Learners will gain the ability to interact confidently and positively with customers, handle complaints efficiently, and promote customer loyalty and satisfaction.

    🧭 Learning Outcomes:

    Upon completion of the course, learners will be able to:

    • Understand the importance of excellent customer service in organizational success.
    • Communicate effectively and professionally with customers.
    • Handle customer inquiries, complaints, and feedback constructively.
    • Demonstrate empathy, patience, and problem-solving skills in customer interactions.
    • Apply telephone, email, and face-to-face communication techniques.
    • Manage difficult or irate customers with confidence and diplomacy.
    • Uphold company image and service standards consistently.

    🧰 Modules Covered:

    1. Introduction to Customer Service
    2. Effective Communication and Listening Skills
    3. Customer Expectations and Relationship Building
    4. Handling Complaints and Conflict Resolution
    5. Telephone and Digital Communication Etiquette
    6. Professional Conduct and Emotional Intelligence
    7. Teamwork and Workplace Collaboration
    8. Service Quality and Continuous Improvement

    🕒 Course Duration:

    • Full-time: 4–6 weeks
    • Part-time / Online: 2–3 months

    🧑‍🏫 Mode of Delivery:

    • Classroom-based learning
    • Interactive workshops and simulations
    • Online learning (optional)
    • Role-play and case study assessments

    🎓 Entry Requirements:

    • Minimum Grade 10 (or equivalent qualification)
    • Good verbal and written communication skills
    • Basic computer literacy recommended

    💼 Career Opportunities:

    Graduates may work as:

    • Customer Service Representatives
    • Call Centre Agents
    • Front Office Assistants
    • Retail or Sales Associates
    • Receptionists or Helpdesk Support Staff

    🏢 Accreditation:

    This course aligns with the South African Qualifications Authority (SAQA) standards and is suitable for learners pursuing roles in customer relations, administration, and service-based industries.

    💰 Course Fees:

    R3,500 – R6,000 (depending on duration and delivery mode)

    📍 Training Locations:

    Offered at accredited training centres and partner institutions in:

    • Huttington Campus, Mpumalanga